Shipping policy


Effective Date: May 2023

Thank you for shopping at www.ardenartgallery.com. This Shipping Policy outlines our shipping practices and procedures. Please read this policy carefully to understand how we handle shipping and delivery of your orders. By placing an order with us, you agree to the terms of this Shipping Policy.

  1. Order Processing

1.1 Processing Time: We strive to process and fulfill orders promptly. Orders are typically processed within 5-7 business days (excluding weekends and holidays) from the date of purchase. Please note that processing time may vary during peak seasons or promotional periods.

1.2 Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. Please review the order information carefully, and contact us immediately if you need to make any changes or corrections.

  1. Shipping Methods and Delivery

2.1 Shipping Methods: We offer several shipping methods for domestic and international orders. The available shipping options will be displayed during the checkout process, and you can choose the method that best suits your needs.

2.2 Delivery Time: Delivery times depend on the shipping method selected and the destination of the package. Estimated delivery times will be provided during the checkout process based on the information provided by the shipping carrier. Please note that these are estimated times and are not guaranteed.

2.3 Tracking Information: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your shipment.

  1. Shipping Costs 

3.1 Domestic Shipping: Shipping costs for domestic orders will be calculated based on the weight, dimensions, and destination of the package. The shipping cost will be displayed during the checkout process before you confirm your order.

3.2 International Shipping: For international orders, shipping costs will vary depending on the destination country and the weight, dimensions, and value of the package. International shipping costs, including any applicable customs duties or taxes, will be displayed during the checkout process before you place your order.

  1. Customs and Import Taxes

For international orders, customs duties, taxes, and fees may be levied by the destination country. These charges are the responsibility of the recipient and are beyond our control. Please check with your local customs office for more information on applicable duties, taxes, and import fees.

  1. Shipping Restrictions

5.1 Restricted Items: Some products may be subject to shipping restrictions due to legal, regulatory, or safety reasons. We comply with all applicable shipping restrictions and reserve the right to cancel orders or refuse shipping of restricted items.

5.2 International Restrictions: Please note that certain products may not be available for international shipping due to legal restrictions or import regulations. We apologize for any inconvenience this may cause.

  1. Address Accuracy

Please ensure that you provide an accurate and complete shipping address during the checkout process. We are not responsible for delays or non-delivery of packages due to incorrect or incomplete address information provided by the customer.

  1. Lost or Damaged Packages

While we take great care in packaging and shipping your orders, we cannot be held responsible for lost, stolen, or damaged packages during transit. If your package is lost or damaged, please contact the shipping carrier directly to file a claim.

  1. Contact Us

If you have any questions or concerns about our Shipping Policy or your order, please contact us at:

info@ardenvisuals.com
Arden Art Gallery, Prinsengracht 529A 1016HR Amsterdam / Netherlands

We strive to provide excellent customer service and will do our best to assist you with any shipping-related inquiries.